Terms of service

- You have measured your dog and read each individual size chart for the product/s you are purchasing as product sizes may vary. 

- We're only a small business. please allow 1-6+ business days for domestic orders to be dispatched. Please allow an additional 5-12 business days for order to be dispatched during a sale & new launch period. 

- ACTIVEDOG is unable to take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us with your dog's neck and chest measurements before purchasing.

- Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again. 

- Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.

- You have read our returns & exchange policy and understand we not provide refunds for change of mind - https://activedog.com.au/policies/refund-policy

- If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition. This fee will be at the buyers expense. 

- Price adjustments or partial refunds will not be provided if you have placed an order for a full priced item and the product is on sale the following day/ week etc. 

- Need to organise a return? You will be provided with a store credit for the amount of the item that you have paid at the time of placing the order. (You may be eligible to pay additional costs such as shipping or a higher dollar value if the item is back at the original price. (not on sale).

- An ACTIVEDOG's store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your ACTIVEDOGS's store credit for later since it never expires! We do not currently offer direct exchanges.

-  When a request is made for a parcel to be delivered and left unattended you acknowledge that ACTIVEDOG's will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority. 

Our Guarantee:

ACTIVEDOG products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us.

Please ensure that you inspect all items prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

SMS Marketing:

By consenting to ACTIVEDOG’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also Contact Us for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.