CAN YOU TELL ME ABOUT THE MATERIALS THAT ACTIVEDOG USES?
Our main priority when designing products and sourcing/testing the materials is firstly quality then strength, easy to clean and durability. ACTIVEDOG products are all made of durable hard-wearing webbing, textiles and hardware which is chosen for its long lasting and visual characteristics.
HOW LONG WILL THE HARNESSES/COLLARS/LEADS LAST?
ACTIVEDOG Harnesses, Collars & Leads are made to last for as long as you maintain them!
To get the most from your purchase, we suggest that you do not leave your leads or harness in extreme hot or cold temperatures for extended periods as this may eventually affect the strength and integrity of the webbing and bungee. Always try to store your ACTVIVEDOG products in a clean, dry, well-ventilated area out of direct sunlight.
For long term care, after your trail or beach adventure always hose off the sand, mud and salt as it is the small grains that rub together breaking down the fibres. Hang out to completely dry then store as recommended ready for your next adventure to minimize chaffing on your dog.
DO YOU HAVE WARRANTY ON ALL ACTIVEDOG PRODUCTS?
We offer a 12-month warranty against any manufacturer damage or defects in materials or workmanship on all products from the date of purchase. 'Change of mind' is not valid criteria for warranty. Damaged or defective merchandise are items that have a noticeable material or workmanship defect that is not caused by standard wear or misuse of the product.
MY DOG IS BETWEEN HARNESS SIZES. WHICH SIZE SHOULD I CHOOSE?
Our harness sizing is based on dogs’ girth measurements. Sometimes, a pup’s girth measurement falls on the cusp of two sizes.
For example, size small fits a chest girth of 17-22 inches, while size medium fits 22-27 inches. Which size should you select for your 27-inch girth pup? The answer depends on which harness you’re considering, as they have slightly different strap adjustability.
For an Outdoor Front Clip Harness, we recommend choosing the larger size. For an Escape Proof Harness, choose the smaller size.
Additional sizing information can be found on each product page. The recommendation is based on product design and intended fit and may differ from product to product.