AFTERPAY
AVAILABLE
Refund policy
Our return address:
ACTIVEDOG Returns
PO BOX 2295
BURLEIGH BC QLD 4220 Australia
If the item you have purchased from ACTIVEDOG does not fit your dog, or you aren't satisfied with your purchase, we will happily provide you with store credit so that you can find an alternative size or product. We do not offer refunds sorry.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit. The cost of shipping is at the buyers expense. Whether this be the original shipment / return or paying for postage costs once you receive your store credit.
You will receive a store credit note for the amount you have paid for the item/s only. This does not include any shipping costs.
Cancellation of Orders
ACTIVEDOG may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
Our Guarantee:
ACTIVEDOG products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at info@activedog.com.au with details and a photo of the issue. Please ensure that you inspect all items prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
ACTIVEDOG Returns
PO BOX 2295
BURLEIGH BC QLD 4220 Australia
If the item you have purchased from ACTIVEDOG does not fit your dog, or you aren't satisfied with your purchase, we will happily provide you with store credit so that you can find an alternative size or product. We do not offer refunds sorry.
Have you received a defective item? Please get in touch via email - info@activedog.com.au
Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and in its original packaging and condition. ALL packaging and tags must still be attached to items to be eligible for an exchange.
Please remember we are only a small business so allow up to 5 business days for returns to be processed.
*Please note all sale / clearance & custom products are not eligible for a return or exchange.*
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit. The cost of shipping is at the buyers expense. Whether this be the original shipment / return or paying for postage costs once you receive your store credit.
You will receive a store credit note for the amount you have paid for the item/s only. This does not include any shipping costs.
Cancellation of Orders
ACTIVEDOG may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
Our Guarantee:
ACTIVEDOG products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at info@activedog.com.au with details and a photo of the issue. Please ensure that you inspect all items prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.