12-Month Limited Warranty
Warranty Coverage:
ACTIVEDOG warrants that its products will be free from defects in materials and workmanship under normal use and service for a period of 12 months from the date of purchase.
What Is Covered:
During the warranty period, ACTIVEDOG will, at its sole discretion, repair or replace any defective product or part that is returned to Po Box 2295, Burleigh Waters, 4220, Qld, provided the defect is a result of faulty material or workmanship.
What Is Not Covered:
This warranty does not cover:
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Normal wear and tear
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Damage caused by misuse, abuse, accident, or unauthorized modifications
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Consumable parts (e.g., batteries, filters) unless otherwise stated
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Damage caused by improper installation or failure to follow usage instructions
Warranty Claim Process:
To obtain warranty service, the original purchaser must contact info@activedog.com.au and provide:
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Proof of purchase (receipt or invoice)
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Description of the issue
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Photos or other evidence, if requested
Shipping costs for warranty returns may be the responsibility of the customer unless otherwise stated.
Limitations and Exclusions:
This warranty is limited to the repair or replacement of the product only and does not cover any loss of business, profits, or other consequential damages. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
Governing Law:
This warranty shall be governed by and construed in accordance with the laws of Australia.