Domestic Shipping
Your order will be delivered through Australia Post eParcel in most cases. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. ACTIVEDOG does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). A signature is required for delivery. If no-one is available to sign for your parcel, the courier should leave a card advising you of your pick-up options. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
Please allow 1-6+ business days for domestic orders to be dispatched. Please allow an additional 5-12 business days for order to be dispatched during a sale & new launch period.
How much is postage?
Australian orders:
$12.50 - express shipping on all orders (this does not speed up production time. Just the time it takes to receive the parcel via Australia Post).
We offer free shipping on all orders over $100.
*All prices are quoted in Australian dollars
Do you deliver to P.O. Box address?
Yes we can deliver to any P O Box Address in Australia using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.
Where are my items shipped from?
All items are shipped from Gold Coast, Australia
Can I pick up my order if I'm located in Gold Coast?
Unfortunately we don't offer a pick up option but we do have stockists in Gold Coast & Brisbane; see the stockists page.
Can I track my order?
Yes! For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.What happens to 'return to sender' parcels?
Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
Cancellation of Orders
ACTIVEDOG may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
Delivery within Australia
Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the Christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au.